About Me

Industrial Engineer with a strong record of success in management and process improvement in large and small operations seeks career opportunity in operations management that will utilize my skills and offer new and challenging opportunities.

• Creative problem solver with a results driven approach using data analysis as a key component to solutions.
• Heavily focused in the areas of safety, quality, and productivity metric development and analysis.
• Strong leader with effective, respectful, and professional communication skills with team, partners, and clients.
• Change management experience with multiple companies and industries.

RELEVANT SKILLS

Leadership and Communication

• Led the development of methods and product reports to support Kaizen, Six Sigma, and lean operations at client operations. Worked closely with clients to accurately interpret the results for a true cost / benefit.(3-POINT 7/02 to present)
• Lead client beta team meetings, provided training of software and methods and procedures at all levels of client companies from technicians to executives. (3-POINT Technologies 7/02 to present)
• Provided weekly training to managers throughout the 14 states on methods and procedures, initiatives, and company KPI calculations. (Qwest/US West 1/99-10/00)
• Worked directly with Operations Vice Presidents and frequently gave presentations and briefings to the executive leadership team. (Qwest/US West 11/97-1/99)
• Presented executive team with a phased approach for implementing processes and technology. (Independent Consultant to Mobile Gas 11/00 to 02/01)

Project Management

• Managed within a $10M budget multiple projects and initiatives throughout the 14 state region – including development and implementation of a union Pay-for-Performance program. (Qwest/US West 6/96-10/00)
• PFP program increased productivity of US WEST field technicians by 11.5% and quality by 8% saving the company $9.3M annually in direct expense with estimated indirect savings of $15-18M (estimates provided by Finance group June 2000). (Qwest/US West 6/96-10/00)
• Worked with multiple departments and executive leadership to ensure predictable results on each project. (Qwest/US West 6/96-10/00)
• Developed project plans with time-lines and managed all requirements gathering, development, implementation, and training for all clients for custom business intelligence software. Most project life-cycles were 60 days or less including training of technicians and management. (3-POINT 7/02 to present)
• Managed special projects and initiatives for clients at their request. (3-POINT 7/02 to present)

People Management

• Managed a staff of engineers, statisticians, analysts, and data technicians at US WEST / Qwest
• Supervised and coached 18-20 technicians in 24/7 centers in Minnesota and Colorado concurrently.
• Worked directly with Operations Vice Presidents and frequently gave presentations and briefings to the executive leadership team.
• Actively involved in 1998 US WEST / CWA contract bargaining.